Work
A collection of case studies demonstrating how user-centred design principles were applied to solve complex organisational challenges.
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Housing dispute service design for the Renters’ Rights ActHMCTS | GOV.UK
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Accessible justice: service design for benefit appealsHMCTS Reform Programme | GOV.UK
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Leading UX design through a university-wide transformationOneWeb | University of Southampton
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Streamlining operations with service designUniversity of Southampton
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Securing HMRC services without locking users outHMRC | GOV.UK
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Designing one banking experience across 55 marketsHSBC Business Banking
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Designing a document service for retail banking customersBarclays Bank