Work

A collection of case studies demonstrating how user-centred design principles were applied to solve complex organisational challenges.

• Housing dispute service design for the Renters’ Rights ActHMCTS | GOV.UK
• Accessible justice: service design for benefit appealsHMCTS Reform Programme | GOV.UK
• Leading UX design through a university-wide transformationOneWeb | University of Southampton
• Streamlining operations with service designUniversity of Southampton
• Securing HMRC services without locking users outHMRC | GOV.UK
• Designing one banking experience across 55 marketsHSBC Business Banking
• Designing a document service for retail banking customersBarclays Bank